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OVERVIEW
Most businesses cannot afford to have an on-site support staff managing their IT network every day, 24 hours a day, 7 days a week. Our remote monitoring and remediation solution resolves this issue. Our Network Infrastructure Monitoring and Remediation Service is a 24x7x365 solution that observes your whole network infrastructure: servers, routers, switches, firewalls, unified communications equipment, and other attached devices. Our service monitors proactively respond to issues within your network on a continuous basis. We accomplish this by having a highly trained and specialized technical and management staff. This staff utilizes an advanced set of processes, monitoring and alerting tools.
WHAT WE DO
Our helpdesk team watches the health of your network, hardware and infrastructure software. We analyze the baseline performance of your infrastructure, apply monitoring policies based on your priorities, then keep tabs on all aspects of your computing network—from noise level alerts to actionable events. If a service stops, an error is recorded. If a critical hardware or performance threshold is hit, an alert goes out to our Helpdesk and our technicians respond. Our technicians then diagnose and remediate all problems, often before you become aware of the issue. An example of some of our services includes:
- 24x7x365 monitoring and remote support
- Alert management
- Patching and security updates
- Inventory
- Asset management
- Powerful dashboard views and management reporting
WHY IS IT IMPORTANT?
If your business relies heavily on your network and computing infrastructure for its critical functions and applications, then latency, outages and security breaches can have a severe impact. This has consequences for the whole business cycle, from operations to employee productivity to customer service and all the way to your bottom line.
The reality is, however, that network infrastructure monitoring is often an afterthought for organizations. Time, technical expertise and lack of resources are common reasons why business who critically depend on their network and computing infrastructure fail to design and implement an adequate monitoring and remediation strategy. That’s why both SMB and Enterprise organizations entrust this service need to experts like Comwell Systems Group. It is just too complex and challenging for many businesses to do themselves. Our Managed Services can increase operational efficiencies and reduce operational costs by up to 30 percent.
With ComwellManaged! 24×7 Network Monitoring and Remediation Services, you can entrust this important need to service experts who have many years of successful network management experience and the business perspective in IT solutions to prioritize their response.