Imagine walking into work, ready to tackle the day, when suddenly your Internet goes down, emails stop working, and productivity grinds to a halt. What would you do?
For many businesses across Surrey, Richmond, Vancouver, Burnaby, and Langley, when the Internet or IT systems go down, operations stop, costing thousands in lost productivity and sales. Just think back to the MGM data breach last summer — electronic keys failed, casinos shut down, and even restaurant reservations were offline. That downtime cost MGM millions of dollars.
But downtime is just the beginning. Constant issues like forgotten passwords, malware infections, or trouble accessing shared files add up quickly. Without proper IT services, these "small" problems become major headaches.
Too often, business owners end up paying for IT support that barely gets the job done. These so-called "IT experts" who promised "great service at a low cost" are often reactive, waiting for YOU to tell them something's broken instead of preventing problems in the first place.
If you’re a business owner in Surrey, Richmond, Vancouver, Burnaby, or Langley, you don’t have to settle for tech headaches and unreliable IT services. It’s time to expect better and eliminate IT problems before they start.
To help, we’ve created a checklist of IT support essential standards that anyone managing your network should meet. See how your current provider measures up:
- Do they answer their phone LIVE and respond to emergencies within minutes?
When you’re in a crisis, waiting on hold or leaving voicemails isn’t an option. - Are they easy to reach and responsive for non emergencies, with responses within an hour?
Everyday tech issues shouldn’t leave your team stuck in limbo. - Do they proactively monitor, patch and update your network’s critical security settings?
If you’re unsure whether this happens daily, weekly – or at all – you’re likely at risk. - Do they provide proof that ALL your data is being backed up, including laptops and devices?
A trustworthy IT provider ensures nothing slips through the cracks. - Do they meet with you at least quarterly to review projects, performance and improvements?
Great IT support doesn’t just fix problems – it helps you plan for the future. - Do their invoices clearly explain what you’re paying for?
No one likes surprises, especially when it comes to billing. - Do they explain what they’re doing in plain language, not “geek-speak,” and take the time to answer your questions?
You shouldn’t need a translator to understand your IT provider. - Do they proactively discuss cybersecurity, recommend solutions and offer employee training?
Cybersecurity isn’t optional, and employee education is a critical layer of defense. - Have they provided you with complete network documentation, including admin passwords?
If they’re holding the “keys to the kingdom” hostage, it’s a huge red flag. - Do their techs arrive on time, dress professionally and leave you confident after every interaction?
Professionalism matters – if you cringe every time you call, it’s time to move on.
Bonus Points: Is Your IT Provider Going Above And Beyond?
- Do they conduct regular disaster recovery drills to ensure your backups actually work?
A backup is useless if it fails when you need it most. - Are they helping you plan for scalable growth with technology that evolves alongside your business?
The right IT partner ensures your systems grow with your company. - Do they offer advanced cybersecurity tools, like endpoint detection and AI-driven monitoring?
Cyberthreats are always evolving – your protection should be too. - Do they track and optimize your network’s performance to prevent bottlenecks and downtime?
Efficiency is the name of the game in today’s competitive landscape.
Don’t Settle for Subpar IT Support in the Lower Mainland
If your current IT services provider in Surrey, Richmond, Vancouver, Burnaby, or Langley doesn't check all these boxes, you’re likely overpaying for poor service and putting your business at risk. Don’t settle for anything less than a partner who prioritizes your business’s success.
Schedule a free 15-minute discovery call today to see how we can eliminate your tech headaches and ensure your business runs smoothly. Click here to schedule now or call us at 604-303-8600 to get started.
Let’s make tech problems a thing of the past.
