Chatbots like ChatGPT, Gemini, Microsoft Copilot, and the recently released DeepSeek have transformed how businesses operate, assisting with tasks like automating workflows, IT support, and streamlining helpdesk operations. From drafting emails, generating content, and improving customer service to organizing business data, AI chatbots are becoming essential in today’s digital landscape.
However, as these AI-powered tools become integrated into business workflows, concerns about cybersecurity, data privacy, and compliance risks are growing. If your company in Vancouver is using AI chatbots, do you know what happens to your data?
Are AI Chatbots a Risk to Your Business?
These chatbots are always collecting data and some are transparent about it, while others are more discreet. The real question is:
- How much data do these AI tools collect?
- Where is your business data stored?
- Could this pose a cybersecurity risk for your organization?
How Chatbots Collect and Use Your Data
When you interact with AI chatbots, your data doesn’t just disappear. Here’s how your information is processed:
- Data Collection: AI chatbots process user inputs, including business-sensitive information, customer inquiries, and internal helpdesk tickets.
- Data Storage: Many AI platforms store conversations, sometimes indefinitely, raising concerns about data protection and regulatory compliance.
How Major AI Chatbots Handle Your Data
- ChatGPT (OpenAI) – Stores user prompts, device info, and location data. May share data with third parties.
- Microsoft Copilot – Will not save data or train models if logged in using an enterprise business account (recommended).
- Google Gemini – Retains chat history for up to three years, even if deleted. May be reviewed by humans to improve AI accuracy.
- DeepSeek – Stores user chats, location data, and typing patterns on servers located in China, posing potential cybersecurity and compliance risks.
The Risks of Using AI Chatbots in Your Business
Companies in Vancouver that rely on AI-driven tools must consider the risks:
- Privacy Issues: Sensitive customer or company data might be stored or shared with third parties.
- Cybersecurity Vulnerabilities: AI chatbots could be exploited by hackers.
- Compliance Challenges: Businesses handling regulated data (e.g., medical, financial, legal) must ensure AI tools comply with GDPR, PIPEDA, or other Canadian data protection laws.
How to Protect Your Business from AI-Related Cyber Threats
- Limit Sharing of Sensitive Data: Avoid entering confidential business information into AI chatbots.
- Review Privacy Settings: Adjust chatbot settings to minimize data collection where possible.
- Secure Your IT Infrastructure: Implement managed IT services to monitor and protect your systems.
- Use Business-Grade Cybersecurity Solutions: Invest in IT security solutions, network monitoring, and helpdesk support to mitigate risks.
Need IT Support in Vancouver?
At Comwell Systems Group, we provide managed IT services, cybersecurity solutions, and helpdesk support to businesses across Metro Vancouver.
Start with a FREE Network Assessment to identify cybersecurity risks and IT vulnerabilities before they become a problem.
